Terms of Service

Agreement

These Terms of Service ("Terms") form a binding agreement between Huka (Pty) Ltd ("Huka", "we") and the entity or individual ("you", "Customer") accessing or subscribing to the Huka platform. By activating a subscription or using the service you accept these Terms in full.

Subscription and payment

Huka is offered on a monthly or annual subscription basis, billed per seat. Prices are quoted in South African Rand (ZAR) and exclude VAT. The applicable rates are those published on the pricing page at the time of subscription.

• Payment is due at the start of each billing period. Failed payments suspend access after 7 days.
• Annual subscriptions are non-refundable except within 14 days of initial purchase.
• We may adjust prices with 30 days written notice. You may cancel before the new price takes effect.
• VAT will be charged at the prevailing South African rate where applicable.

Licence and permitted use

Subject to payment, Huka grants you a non-exclusive, non-transferable licence to access and use the platform for your firm's internal project management during the subscription term.

You may not:

• Resell, sublicense, or provide the platform as a managed service to third parties.
• Reverse-engineer, decompile, or extract source code from the platform.
• Use the platform to process data for entities other than your firm without a written agreement.
• Circumvent usage limits, authentication, or access controls.

Acceptable use

You are responsible for all activity on your tenant. You must not use Huka to:

• Store or transmit content that is unlawful, defamatory, or infringes third-party rights.
• Introduce malware, conduct security testing against shared infrastructure, or attempt to access other tenants' data.
• Violate South African law or regulations applicable to your profession.

We reserve the right to suspend access immediately for serious violations and terminate the subscription with 14 days notice for repeated or minor violations.

Data and privacy

You retain ownership of all data you store in Huka. We process it only to provide the service and as described in our Privacy Policy. On cancellation, your data is available for export for 30 days before deletion.

Service levels and availability

Huka targets 99.5% monthly uptime (excluding scheduled maintenance). Scheduled maintenance windows are communicated at least 48 hours in advance and scheduled outside business hours (SAST) where practical.

We do not guarantee that the service will be error-free or uninterrupted. Service credits for downtime below the target are available on written request within 30 days of the incident.

Intellectual property

Huka and its underlying technology, design, and documentation are the intellectual property of Huka (Pty) Ltd. These Terms do not transfer any IP rights to you. You may not use our name, logo, or brand assets without prior written permission except as expressly permitted on our brand page.

Limitation of liability

To the maximum extent permitted by South African law, Huka's total liability for any claim arising from these Terms or use of the platform is limited to the fees paid by you in the 3 months preceding the claim.

We are not liable for indirect, consequential, or incidental losses including lost profits, lost data, or business interruption, even if advised of the possibility.

Termination

You may cancel your subscription at any time through the account settings or by emailing support@huka-za.com. Cancellation takes effect at the end of the current billing period.

We may terminate your subscription for cause (material breach, non-payment, or serious acceptable-use violation) with written notice, or immediately in the case of fraud or security threat.

Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved by negotiation will be referred to the courts of the Western Cape High Court, Cape Town, which you submit to as the primary jurisdiction.

Changes to these terms

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before taking effect. Continued use of the platform after the effective date constitutes acceptance. The current version is always available at this URL.

Questions? Email legal@huka-za.com.